Change Management

A robust Change Management process is the most important best-practice that can be found within a technology environment.


I have occupied chairs on both sides of the table as a change implementer and a change approver. My experience in problem⁄incident management and root-cause-analysis has given me exceptional insight and understanding into why problems occur – change within an environment is a primary root cause.

Cost-Savings Strategy

As an operations subject-matter-expert I've learned that controlling change on the front end is a smart, cost-effective activity that can reduce downtime and impacts to Service Level Agreements.

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Functions I've Performed


Since Problem and Change Management are so closely linked click here to see my Problem Management page.