Change Management
A robust Change Management process is the most important best-practice that can be found within a technology environment.
Roles
I have occupied chairs on both sides of the table as a change implementer and a change approver. My experience in problem⁄incident management and root-cause-analysis has given me exceptional insight and understanding into why problems occur – change within an environment is a primary root cause.
Cost-Savings Strategy
As an operations subject-matter-expert I've learned that controlling change on the front end is a smart, cost-effective activity that can reduce downtime and impacts to Service Level Agreements.
Functions I've Performed
- Change Management Best-Practices Implementation
- Control Board Review & Approval
- Method of Procedure (MOP) Creation, Implementer and Reviewer
- Change Team Leader or Hands-On Implementer
- Vendor Change Overseer
- Risk Evaluator
- Change Activity Coordinator
- Emergency Change Approver
- Back-Out Approver
- Test Plan Reviewer⁄Approver
- Change Tester
Related
Since Problem and Change Management are so closely linked click here to see my Problem Management page.